Billing

How much does Fitscope cost?

Fitscope costs USD 14.99/month, and is billed through the platform in which you originated your subscription (iTunes, Google or the Fitscope website). In countries outside of the US, you will be billed the equivalent of USD 14.99/month in your local currency (converted at applicable exchange rate of your platform).

How do I activate the 14-day free trial?

When you sign up for Fitscope, you automatically are given the free trial, as you will not be billed until 14 days from signup. If you cancel at any time during the free trial you will not be billed.

How do a I cancel?

Your Fitscope subscription automatically renews unless auto-renew is turned off at least 24 hours prior to the end of the current period. Your account will be charged the monthly subscription rate for renewal within 24 hours prior to the end of the current period. Auto-renewal may be turned off in your Account Settings on the platform in which you originated your subscription (iTunes, Google, Fitscope website) after purchase. For the iOS Fitscope app, go to ***more > Subscriptions > Manage Existing Subscriptions, and select the Cancel Subscription button. No cancellation of the current subscription is allowed during an active subscription period. A user that cancels during a subscription month will not be charged for the following month.

 

 

Settings

How do I change video quality?

The video streaming bitrate may be upgraded or downgraded by the user by going to ***more > Settings > Video quality. Three settings are offered (Low – 480p, Medium – 720p, High -1080p).

How do I turn off calendar sync?

By default, when you “Join” a class, the class will be automatically added to your device calendar. If you would like to disable this feature, go to ***more > Settings > Device calendar sync and toggle the setting off.

Can I get notifications for upcoming classes?

From the Class Description or Schedule screens, if you select “Join” you will receive a push notification 15 minutes before the class begins. These notifications will also appear in ***more > Alerts.

How do I turn off notifications?

To stop receive push notifications of classes that you have “Joined” go to ***more > Settings > Notification and toggle off.

Can I get notifications when my favorite Instructor has a new class?

When you select the Follow icon on an Instructors profile page, you will receive notifications when that instructor is about to start a live class.

How do I change my password?

To change your password go to ***more > Settings > change password and follow the procedure.

 

 

Still have a question? Send us an email at contact@fitscope.com